Product Delivery & Returns Policy

LANDONG (PTY) LTD T/A CARBON BLACK TYRES
Registration Number: 2013/082266/07

 

The following outlines the delivery, return, and replacement policy of LANDONG (PTY) LTD T/A CARBON BLACK TYRES. For further assistance, our friendly team is ready to answer your questions.

 

Guarantee Policy:
We guarantee all unused or defective merchandise for 5 days from the date of delivery. If you are not satisfied with your purchase, you may return unused or defective items in their original packaging for an exchange of the same or similar products (excluding shipping and handling costs).

 

Returns and Exchanges:

  • Items can be returned within 5 days of receipt for a different size, color, or item.
  • Returned items must be in their original condition and packaging.
  • Goods are your responsibility until they reach our warehouse. Ensure proper packaging to avoid damage during transport.
  • All returned goods are inspected upon receipt.

Order Queries:

  • Track your order: Call us at 087 265 8280 or email info@carbon-black.co.za for order updates and delivery timelines.
  • Delivery timeframe: Orders in stock will be delivered within 3 to 5 working days, depending on the chosen delivery option.

Refunds:
Refunds are available for unused items in their original packaging. Tyres that have been used or fitted are non-refundable.

 

Delivery Costs:
Delivery charges depend on the weight and destination of your order and will be confirmed during checkout.

 

Returning Items:

Contact our call center at 087 265 8280 or email info@carbon-black.co.za for assistance with returns, repairs, or exchanges.

 

Return Address:
Carbon Black Tyres
Shop ALG 9-10
Cnr Main Rd & Kyalami Downs, Kyalami Blvd
Midrand, 1686
Tel: 087 265 8280
Operating Hours: Monday – Friday, 8 AM – 4:30 PM

 

To cancel an order via email, include 'Cancel' and your order number in the subject line for prompt processing.

 

Product Queries:

  • Received product differs from the website image: Contact customer service to resolve any discrepancies. Note that screen display variations and manufacturer changes may impact product appearance.
  • Customs for international orders: Import duties and taxes are the responsibility of the recipient. Contact your local customs office for details before placing an order.

Dispatch and Delivery:

  • A confirmation email will be sent when your order is dispatched, including tracking details and estimated delivery times.
  • Missed delivery: Couriers may leave a card with pickup details if no one is present to receive the parcel.
  • For further assistance with tracking or delayed parcels, contact us at 087 265 8280.

Delivery to Work Addresses:
Ensure all details, such as business name, building name, floor, or department, are included when providing a business address for delivery.

If you experience delays or issues, use the provided tracking number to monitor your parcel or contact our helpline for support.

 

Thank you for choosing Carbon Black Tyres!